PhishMe is seeking an experienced professional to join our managed service operations team. The Senior Client Engagement Manager is responsible for managing all aspects of the PhishMe program for their clients. Successful candidates will interact with PhishMe customers, sales and IT teams to deliver customized solutions and build strong customer relationships. The successful candidate will ensure the delivery of projects to the client's satisfaction and identifying opportunities to grow and enhance their overall anti-phishing strategy.

Primary responsibilities:

• Build and implement effective mock phishing education programs for PhishMe customers based upon their current control environment
• Development of phishing content including email messages, educational materials, interactive game and quiz questions and other related materials
• Develop custom reporting tailored to customer needs and requests
• Analyze mock phishing trends and recommend corrective program actions to ensure adequate training and education
• Coordinate customer focused activities to ensure successful implementation
• Research and document phishing trends that are specific to the customers line of business or operating environment
• Provide technical and operational guidance to PhishMe customers
• Manage all operational aspects of mock phishing exercises for designated managed service clients

Successful applicants must have:

• Two or more years supporting customers in a consultant, customer support role or centralized service capacity
• Basic HTML skills
• Understanding of spear phishing and the risk it presents to large enterprises
• Excellent verbal and written communications skills
• Proven ability to support multiple customers with various needs
• Basic IT troubleshooting abilities
• Basic understanding of messaging, SMTP and email hygiene products

• Experience managing centralized services in a large organization
• Experience managing various aspects of messaging systems including gateways, email servers and email clients
• Information Security or related professional experience

• Competitive salary + stock
• Retirement plan with 3% company match
• Health, vision, dental, telecommuting expense reimbursement, etc.

• Chantilly, Virginia
• New York City
• Telecommute (United States only)

PhishMe is seeking a motivated individual to join its software development team. While our primary SaaS web application is a Ruby on Rails project, the successful candidate will be well-rounded in various languages with solid, hands-on Rails experience.

This is a full time position working for PhishMe, Inc. Outsourced or software development contractors should not apply.

Successful applicants must have:

• 1 - 2 years of professional development experience with Ruby or Python.
• Must be fluent in the fundamental components of web application development.
• Thorough understanding of source control management. You should know how (and when) to make branches, how to merge changes, resolve conflicts, etc.
• Able to work on a team, independently when necessary, to escalate problems when appropriate, and to thrive in a small business environment.
• Good oral and written communication skills.

The following attributes are preferred, but not required on day-one:

• BS or BA in computer science, management/computer information systems, or related field.
• Able to research, debug, and resolve cryptic error messages.
• Experience writing triggers and stored procedures, when necessary.
• Solid customer support experience (retail, help desk, consulting, etc.).
• Familiarity with Moonshine, Capistrano, and/or Shadow Puppet.
• Ability to do simple image creation and manipulation with the GIMP or Photoshop.
• Mobile application development (iPhone and Android).

• Competitive salary + stock
• Pick your workstation and OS
• Retirement plan with 3% company match
• Health, vision, dental, telecommuting expense reimbursement, etc.
• Peers that enjoy appropriate use of internet memes e.g. <facepalm> vs. <double facepalm>
• Enjoy your nights and weekends!

Location