- 8 million emails over a 13 month span
- 75% of organizations are training more than 1,000 employees
- Representing organizations from US (86%) and Europe (14%)
- Representing 23 industries
Tackling a mountain of unmined data in search of answers can be a daunting task. Starting from scratch, we understood that we would likely face challenges to our pre-conceived notions of what works well and were prepared to accept what the data would tell us, however challenging it might be. Our goals were simply to understand what and how much data was available for analysis. We began with basic questions; how many scenarios are clients running? What type of scenarios are they and what do they contain? Are there any trends based on time, content, type or context?